Warranty

90-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 90 days of purchase to receive a FULL REFUND for any reason.

 

24-Month Warranty for Quality-Related Issues
● Requests within country of purchase
 

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
 

● Requests from outside country of purchase
 

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT.
 

● Requests for orders shipped internationally
 

We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon.
 

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
 

Unauthorized reselling of hosmart mall products is strictly prohibited.

 

FAQs:

1. What isn’t covered by the warranty?

● Purchases from Lazada,Ebay
 

● Purchases from unauthorized resellers
 

● Improperly operated devices
 

● Lost or stolen products
 

● Purchases made over 24 months ago (unless otherwise stated)
 

● Non quality-related issues (after 90 days of purchase)
 

● Free products

 

2. When does the warranty begin?

It begins the day you place your order.


 

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at service@hosmartmall.com.
 

4. What is a valid proof of purchase?

● An Amazon order number username for a purchase made through hosmartmall
 

● A dated sales receipt from an authorized hosmartmall Reseller that shows a description of the product along with its price.
 

5. What if I don’t have any proof of purchase?

● If you made your purchase through hosmartmall, we may be able to locate your order using your email address, name or shipping address.
 

● If you made your purchase through an authorized hosmartmall Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
 

● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

 

6. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

 

7. Who are authorized hosmartmall Retailers and Resellers?

Our major authorized Retailers and Resellers are Amazon.com LLC. For more information, please contact us at
service@hosmartmall.com